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Silverware Chest Customer ServiceSilverware Chest Customer Service is available 10am-4pm MST. Email allows us to transfer information to the right department for faster service. Please email your request. Allow 12 hours for a response back (closed on weekends).Shipping: We offer two types of shipping with UPS. Ground and UPS 3 Day Select. Shipping and handling charges are determined by the merchandise weight and location from the location(s) of the warehouse to your address. Most items ship within 1-2 business days then allow the shipping time of your choice. Tracking: Please allow up to 3 business days for your tracking number to arrive by email. They are automatically generated and forwarded from the warehouse to the email address you provided in the order form. Please use the tracking # that has been sent via email to determine when your package will arrive or the status of your order when shipped. If you still have a question or concern contact: Tracking@Silverwarechest.com Please do not contact the sales department for a tracking number. The sales department can not access the warehouse tracking system. Exchange Damaged Item: You must notify us within 3 business days upon receiving any damaged or defective item. After notifying us regarding any damaged received item, simply repack the product for pick up. If we are not contacted within 3 days, we can not guarantee a replacement or credit. We will have the warehouse issue a UPS pick up. This means all you would need is to have the item put in its original packaging, taped up and ready for the the pick up by the driver of the notified carrier service (UPS). The call tag is usually issued within 3 days of notifying us. Once the call tag is issued, it takes approximately 1-3 business days for them to arrive. They operate on their own hours of operation and schedule. Upon arrival at the warehouse, a new item will ship, if a replacement has been requested. Please allow 10 days for this process to cycle and your new item to arrive. If after 14 days, if you have not notified us by email, we will be unable to assist you for an exchange or replacement. Exchanges@Silverwarechest.com Returns: Satisfaction Guaranteed - YES! Satisfaction Guaranteed. You have 21 days from delivery to return your purchase for any reason if you are not 100% satisfied. FULL REFUND (excludes shipping costs. Customer is responsible for return delivery.Do not send item back to the address listed on our site. You must obtain a return authorization which is issued through Silverwarechest.com before sending the item back. Without an RA# our warehouse will not be able to verify from whom the item is being returned or which store the item was originally purchased. This will delay the credit process to you. Once you receive the RA# and return address, you must send the item back within the 21 days upon receiving the item, in order to receive a full refund. Once you have obtained an RA# and returned the item please email us with the tracking # or return information, and we will be able to expedite your return credit. After 21 days, upon receiving the product, no returns or exchanges are accepted. Returns@Silverwarechest.com Please note: Valetstand.com will appear on your bank statement. Customer Service: 1-800-642-2126 fax: 702-920-8624 Absaroka Internet Group PO Box 988 Emigrant, MT 59027 info@silverwarechest.com |